The texts
Pre-job texts
Twenty minutes before each scheduled job (you pick the lead time), the assigned tech gets the essentials: who, where, what, and what it pays extra.
20 min out: Diaz, 412 Culver Rd. AC no-cool, 2019 Lennox. Maintenance plan close pays $40 on this one.
How it behaves
- Timed from the job’s scheduled start. Where your platform carries a per-job timezone (Workiz) or an arrival window (ServiceTitan), Holler respects it.
- Canceled jobs never text. Callback jobs get “straight work, no bonus riding on this one.”
- On multi-visit jobs, each visit gets its own heads-up; the money never double-counts.
- Quiet hours hold pre-job texts for early or late jobs.